Shipping policy

Shipping Policy

At Terra & Tone, we are committed to delivering your order as smoothly and transparently as possible. Please review our shipping details below.

International Shipping

We ship internationally. Please note that customs procedures vary by country, and we do not have control over customs clearance or delays that may occur. Tracking information will be shared once it becomes available.

Estimated Shipping Times

(Business days only — excludes weekends and public holidays)

  • United States: 7–16 business days (tracking available)

  • Rest of the World: 7–21 business days (tracking availability may vary)

Delayed Deliveries:
In rare cases, delivery may take longer than the estimated time frame due to factors beyond our control (customs, carrier delays, peak seasons). We appreciate your patience. If tracking shows no updates for 30–60 business days, please contact us and we will assist you accordingly.

Delays are more likely during peak periods such as November–December (holiday season) or during special promotions.

Processing Time vs. Shipping Time

  • Processing Time: 4–6 business days

  • Shipping Time: Starts after processing is completed

Processing includes order verification, quality checks, packaging, and handover to the shipping carrier. During high-volume periods (holidays, sales), processing may take slightly longer. We always do our best to ship orders as quickly as possible.

Once your order is shipped, you will receive tracking details via email or through your order page.

Order Cancellation

Orders can only be canceled within 30 minutes of placement.

If you need to cancel an order, please contact us immediately at:

📧 terratonestore@gmail.com

After this window, orders may already be processed and cannot be canceled.

Incorrect Address & Unclaimed Orders

Terra & Tone is not responsible for packages that are:

  • Returned as unclaimed

  • Refused by the recipient

  • Undeliverable due to incorrect or incomplete address

If you notice an address error after placing your order, contact us as soon as possible at terratonestore@gmail.com. Once an order has been processed or shipped, we are unable to make address changes.

Damaged Items & Refunds

We do not typically offer refunds for delays, as shipping timelines are clearly stated. However, if your item arrives damaged, please email us with:

  • Clear photos of the item

  • Photos of the packaging

  • Your order number

Our team will review the case and determine an appropriate resolution.

Customs & Duty Fees

Customs duties, taxes, or import fees are the responsibility of the customer. Please check with your local customs office for more information. In rare cases, customs clearance may cause delivery delays.

Split Shipments

In some cases, orders may arrive in multiple packages due to:

  • Items shipping from different warehouses

  • Weight restrictions

  • Backordered items

You will receive tracking details for each shipment when available.

Holiday Season Notice

During peak months (October–December), shipping and processing times may be longer due to increased demand. We truly appreciate your patience and understanding during this time.

Thank you for shopping with Terra & Tone.

Email:📧 terratonestore@gmail.com